DELIVERABLES
User Interviews
Product Flow
Sketches
Mid-Fi Wireframes
Prototype
Usability Testing
High Fidelity Prototype
PLATFORM
Browser LMS
Blackboard Inline Interactions
Blackboard, a widely used Learning Management System, has received a popular request from its community to introduce inline question features for instructors. This feature would allow instructors to gather spontaneous insights from learners without relying on emails or surveys. By adding inline interactions, the student experience is streamlined as instructors can receive immediate feedback through quick questions or metacognition exercises. This case study showcases my design of inline interactions within the existing Blackboard Learn 9.1 layout. I collaborated with users to test the prototype, making data-informed design changes for optimal results.
What about the users?
Competitor Research and user interviews helped to determine needs that were not yet met.
The user interview data led to a Primary Persona.
AFFINITY MAP IDEAS GROUPED
FEATURE MATRIX
RESEARCH RAMP-UP
PRIMARY PERSONA
Understanding the Users Journey
Storyboard shows the current steps to get feedback using surveys.
Instructor 3 steps — Student 6 steps — Instructor 3 steps
Task and User Flows were used to determine Information Architecture and empathize with users.
MAPPING USERS CURRENT JOURNEY
TASK FLOW
USER FLOW
Exploring Ideas
Sketches, Mid-Fi Wireframes, Hi-Fi Wireframes, and a UI Toolkit
SKETCHES
MID-FI WIREFRAMES EXPLORING SOLUTIONS
INSTRUCTOR CREATING INTERACTION
STUDENT COMPLETING SURVEY
INSTRUCTOR VIEWING
RESULTS
STYLE TILE
Expanding the Design
User testing the prototype
PROTOTYPE TESTING
Final Iteration
Watch the video below to see the final iteration.